"Kindly keep on refreshing and restart your device. It will be sorted." REALLY???

WHY! when I request assistance with a technical error for King KOKO's Quest I am told it's my device history??? I follow the advice by 1. clearing my history 2. restarting my device 3. using another device 4. using multiple links and still ... NOTHING. When the consultant sees that this doesn't work, cuts off my chat when my query isn't even resolved! POOR POOR POOR customer service!!! I've had problems with this platform before but this is definitely the worst experience yet. Won't be referring Hollywood going forward! Thank you Thulisile Mntungwa for nothing!