Is hollywoodbets live games a ****

I played on the megaball 100x on hollywoodbets on 7th of jan 2021 and placed a bet for R400 and the money was deducted from my balance but no bet placed and no refund and on the 26th played again same thing i spoke to one of the sgents on 7th and 26 i decided to use the live chat for mega ball 100x and their agents said that te outcome of the investigation has been sent to hollywoodbets and that hollywoodbets would contact me i sent through the chat and the bets that still showing active/pending no reply from hollywoodbets as of yet starting to lose trust in hollywoodbets.....