Invalid access code please contact the sender 92

I have requested an withdrawal amount R..... On the 31/01/2023 using Absa cash send option from their portal .The access code they've send to me is invalid (please contact the sender 92) went to Pretoria Branch still no help ,try using their online services wait for 24-48,hours and I'm still waiting but no sign.Their online consultant are very rude and they don't do their job , they end conversion without helping you. Hollywoodbet is ***i........WHY DO HOLLYWOODBET SEND INVALID ACCESS CODE ? USING PIN CODE 123456 . TRIED NEAREST BRANCHES ATM GIVING ME SAME MESSAGE..... INVALID ACCESS CODE..PLEASE CONTACT THE SENDER 92 ATM NUMBER :12728.