Incorrect fixture displayed

I have played a ticket on the 14/12 they were two discrepancies on the ticket which I picked up the following day checking results, ACC Derpotivo Universitario was not playing against Newell's Old Boys but Universitario de Cordoba was the one playing Newell's. Which ended on 0-0 that means the fixture has wrong teams and I lost that ticket,I logged a query on it and some one promised me that it will be escalated but even now it's not sorted. I have tried different customer services agents to sort out the mess for the company but still no one could assist, the results department insist on saying they are correct when all the proof shows otherwise.

Yesterday I checked the ticket again it showed a pending game but on the 15/12 it showed I won that game,I realised the game of Derpotivo Mandiyu was playing against Benjamin Matienzo on the 14/12 but what was showing on your fixture it was showing Atletico Matienzo. Yesterday they reloaded the game on my ticket of Deportivo Mandiyu VS Atletico Matienzo I don't know by who's order because I specifically said all the incorrect teams should be removed since it was not my mistake.

So now I lost a ticket due to the company's mistake and instead of removing the teams, everyone keeps saying we are escalating to the relevant department and I'm not receiving any feedback on my side. I'm not happy with how this has been handled and no one wants to take responsibility for it. A company that doesn't want to take ownership of their own mistake is a problem for the consumers.