1 reviews | Active since Dec 2015
*********** employees and pathetic customer service
On 10 November 2020 I placed a bet using my Hollywoodbets account, at time time of selecting my bet one of the horses running at Parx racecourse, race 6 did not offer fixed odds betting which l we do experience at times, in these cases we then have an option to select SP betting or open betting and this is automatically updated after the race runs, the horse went off as second favorite at a price of 9/2 on teletrack however shows a SP of 0.00 on Hollywoodbets, I contacted the contact center and was advised that it will be rectified once all the horses in my multiple bet had run, the last horse on my bet slip was the winner of the Summer cup 2020 and I have noticed that the issue had not been resolved. Today I called in to the call centre and I had spoken to numerous representatives of Hollywoodbets that kept on transferring me other agents as nobody seemed to be skilled enough to rectify the issue.
I am using a cellphone to call in and this is costing me being on the call for more than 30minutes at a time without any assistance.
Hollywoodbets is making a lot of money but dont seem to have reliable employees in any of their departments as their IT and betting support team should have fixed this issue and their customer service team should learn to take ownership of queries, I requested numerous times to speak to a manager without any satisfaction.
Worst service ever.
Truly Disgusted.
You query has been escalated to our Helpline management team for review. The team will be in contact soon.
Regards,
Shanaaz
Hollywoodbets
You query has been escalated to our Helpline management team for review. The team will be in contact soon.
Regards,
Shanaaz
Hollywoodbets
This is totally unacceptable and extremely frustrating, I have lost all trust in your company and I will not recommend that anyone join Hollywoodbet or stay with Hollywoodbets as this has left a lasting impression that has lead me to join other betting companies that offer stellar services at all times.
I strongly recommend that you implement stricter standards for your representatives as your employees are the reason you will lose much more patrons.
Your vision for being the biggest online betting company is starting to seem bleak as WSB has completely left Hollywoodbets behind, they offer fantastic services, have a great team working for them and much better offers and bonuses yet I stayed loyal with Hollywoodbets until now.
Absolutely the worse employees I have ever experienced, your recruitment team obviously have no standards whatsoever, I wont be surprised if they have recruited their friends and family members with absolutely no experience and no qualifications, some of your agents cannot even speak proper English.
Pathetic....
This is totally unacceptable and extremely frustrating, I have lost all trust in your company and I will not recommend that anyone join Hollywoodbet or stay with Hollywoodbets as this has left a lasting impression that has lead me to join other betting companies that offer stellar services at all times.
I strongly recommend that you implement stricter standards for your representatives as your employees are the reason you will lose much more patrons.
Your vision for being the biggest online betting company is starting to seem bleak as WSB has completely left Hollywoodbets behind, they offer fantastic services, have a great team working for them and much better offers and bonuses yet I stayed loyal with Hollywoodbets until now.
Absolutely the worse employees I have ever experienced, your recruitment team obviously have no standards whatsoever, I wont be surprised if they have recruited their friends and family members with absolutely no experience and no qualifications, some of your agents cannot even speak proper English.
Pathetic....