DJ
Dorothy J
1 reviews | Active since Jan 2025
09 Jan 2025, 20:24
Incompatend consultants of hollywoodbets
Hello peter on the 22nd of December 2024 i withdrawn 100 as a 1voucher yes at the same time i changed my cellphone number,everyday from the 22nd i have been requesting my 1 voucher and everyday im told your query has been escalated please allow lead time of 12-24 hours today is 9th january 2025 and nothing is happening they are working of a script copy and paste its a bunch of incompatend consultants working on a ****y system
Helpful (0)
Replies (3)0
Replies (3)DJ
Dorothy J's updateReviewer Update
10 Jan 2025, 14:24I recieved a phone call from hollywood telling me that they will notify the withdrawal department to reverse the 1voucher i am curious to see whats the leading time this time but have to give ut to the lady that phoned thanks so far
DJ
Dorothy J's update10 Jan 2025, 14:24
Reviewer Update
I recieved a phone call from hollywood telling me that they will notify the withdrawal department to reverse the 1voucher i am curious to see whats the leading time this time but have to give ut to the lady that phoned thanks so far
Hollywoodbets's replyOfficial
10 Jan 2025, 16:24Hi Dorothy
Your query has been received by the Customer Service Escalations Team. The team will be in touch.
Regards,
The Hollywoodbets Team
The Hollywoodbets Team
Hollywoodbets's reply10 Jan 2025, 16:24
Official
Hi Dorothy
Your query has been received by the Customer Service Escalations Team. The team will be in touch.
Regards,
The Hollywoodbets Team
The Hollywoodbets Team
DJ
Dorothy J's updateReviewer Update
10 Jan 2025, 22:39I did recieve a phone call for the second time the issue is still not resolved hollywoodbets want me to do a sim swap after i told them its impossible reason being the number is discontinued. THE ESCALATION TEAM keeps on resending the voucher not to the new cell number registered but rather the old one. NOTHING is escalating my way how is it possible that a multi million rand company has a ****y software like that. I could not take part in the Christmas tournaments i could not take part in the new years tournaments now i placed hope into recieving it today after recieving two phone calls making me believe where getting somewhere. I understand there is procedures each company follows but there also must be a a solution for each problem like arrange with 1voucher for a credit reinvoice my account and resend the new voucher number to the new cell number..why is it my problem if a multi million rand company has a ****y software sort out the customer then let your creditors sort out the - your in with the providers then you got happy customer and your investment is safe way way from superior services
DJ
Dorothy J's update10 Jan 2025, 22:39
Reviewer Update
I did recieve a phone call for the second time the issue is still not resolved hollywoodbets want me to do a sim swap after i told them its impossible reason being the number is discontinued. THE ESCALATION TEAM keeps on resending the voucher not to the new cell number registered but rather the old one. NOTHING is escalating my way how is it possible that a multi million rand company has a ****y software like that. I could not take part in the Christmas tournaments i could not take part in the new years tournaments now i placed hope into recieving it today after recieving two phone calls making me believe where getting somewhere. I understand there is procedures each company follows but there also must be a a solution for each problem like arrange with 1voucher for a credit reinvoice my account and resend the new voucher number to the new cell number..why is it my problem if a multi million rand company has a ****y software sort out the customer then let your creditors sort out the - your in with the providers then you got happy customer and your investment is safe way way from superior services