I would like to know if Hollywoodbets what's wrong their system

I would like to know if Hollywoodbets what's wrong their system. There are no wins, no free spins& their slots games jam when you supposed to scatter or gets big wins& it's all their games. Account *** I'm not happy lost over 1k with no wins 4rm yesterday and they will call to say change games they are all the same. Is there a channel to go through where one can report this because there's no way slots cannot produce scatters& big wins and it has been happening for a longtime.