I want to withdraw my funds

It's been a week now since I've been trying to withdraw funds from my Hollywoodbets account, but they would not allow me to do that. They would neither let me withdraw the money into my bank account nor via eWallet. I have also gone to their closest branch, yet no success.

I was told I had to go through FICA process again because the previous passport I used to register my Hollywoodbets account had expired. I sent them my new passport to update my account details with the new passport number and that update took them several days to accomplish.

Even after updating my account details with the new passport, I still can't withdraw because their website keeps telling me that FICA documents are missing on my account. When I upload a photo of my new passport their website tells me my account details do not match with my ID.

At this point, I'm just fed up with all the runaround Hollywoodbets have been giving me. I've engaged with their consultants (on web chat, email, and phone calls at my expense) for several days, yet no one seems to be able to help me get this sorted and let me withdraw my funds.

Why is it so easy for Hollywoodbets to accept my deposits but I have to go through hell to withdraw my money???