I want my refund

I deposited money into my account, but the balance did not reflect, I reported the issue via their chat platform which is not helpful at all. All the agents I speak to keep telling me issues been escalated but never resolved. Inquired the 4th time today I'm still told my issue is been escalated and to wait 48 hours, it's been a week now, how many 48 hours must I wait till issue is resolved? All agents are horrible they leave the chat as soon as I request to be put through management. Why are yol ****ming people? Such a big company? I will report this **** activities