I want my refund back

I am not happy with hollywoodbets service I requested a reversal for funds to be reversed bank into my account yesterday around 5pm from instead money voucher I made on the 16th March 2026 and when I followed up today because I didn't receive the funds I was told that the funds was withdrawn and I should call the bank , when I called the bank they told me that the on 500r was still active and the one was canceled by hollywoodbets they even send me a new pin for the active one and said I should contact hollywoodbets directly when I did they say there is no such on they said it shows that both 500r are not active thats why I didn't receive it on my account i want my wins of 500r there is even proof of the call with the agent saying hollywoodbets canceled it n its not withdrawn which they dont wanna listen to i want my money back ... and not lies and stories to wait for 24-48 hours and still get a lie same story that it was withdrawn mean while I haven't done such