I just want to know ...

I just want to know why Hollywood is faulty, firstly I've been struggling more than 5 years to sign me up to Hollywoodbets , but I was a victim of identity theft and I was already signed up, so I have tried more than 5 years , emailing, calling , live chat , etc , to get control of my account , finally today on 16 February 2026, i get control of my account, which I didnt even sign up for, but now Hollywoodbets tell me that I can't get a welcome bonus, I just think it so unfair , they say my account was opened in October 2022, and I was not the one who signed up, so the ***** gets a bonus ? And me as account holder get a big ZERO, so what do I do now ??