1 reviews | Active since Oct 2017
Hungry? thanks hollywood
Hollywood i am left in dismay with your services
Firstly we do use our app a lot
Secondly we had money which we really needed!We go to the chatsworth branch to withdraw it.. they advised of a limit no problem.. even though its our money and when we deposit you dont question how much we are depositing ...
Waited 15 minutes with a staff named Manisha who didnt know what she was doing ... they waited for my cash ...
The lady said no problem you can take R5000 now and EFT yourself the balance i said please check and make sure i can do this .. she responded yes and proceeded to show me exactly how..
I said dont you need fica documents.. she phoned the call centre they said its fine i can EFT the money..
So i waited another 30 minutes to be told no they cant issue me with the R5000 i said fine i waited 45 minutes
Can i just EFT the entire amount which they said yes no problem you will have it in your account for sure in 48 hours
Which i did knowing i needed this money very badly and either way its my winnings
Now the money is not in my account.. i dont have any assurance when it will be in my account.. the money is not reflecting on the app for me to either way do in ewallet for if
Now it should not be so hard to get money out of the app.
My salary is late and now my baby is short on milk
So tell me how nicely do you guys feel?
I need my cash i am short R8 500 on my hollywood app which i need
Thank you for bringing this to our attention. We have asked our Withdrawals Supervisor to contact you and get more information with regards to your account, and this incident. We apologize for the inconvenience caused. FICA documents are required when doing a withdrawal for the first time, regardless of whether it is at the Branch, an EFT Transfer request, or an E-Wallet request. Hopefully we can get all the information on what happened here, and address it with our team.
Thank you
Devin
Hollywoodbets
Thank you for bringing this to our attention. We have asked our Withdrawals Supervisor to contact you and get more information with regards to your account, and this incident. We apologize for the inconvenience caused. FICA documents are required when doing a withdrawal for the first time, regardless of whether it is at the Branch, an EFT Transfer request, or an E-Wallet request. Hopefully we can get all the information on what happened here, and address it with our team.
Thank you
Devin
Hollywoodbets
We have withdrawn more than R100 000 since we had app
Please get them to call me soon as possible even the ewallet money we cant draw out
Unacceptable when we took out money last week via ewallet
The money is not reflecting on app and its not with us so how is that fair?
We have withdrawn more than R100 000 since we had app
Please get them to call me soon as possible even the ewallet money we cant draw out
Unacceptable when we took out money last week via ewallet
The money is not reflecting on app and its not with us so how is that fair?
I believe our team has contacted you and addressed the situation. Your withdrawal has also been processed and paid out to you. We do apologize for the inconvenience caused. We are looking into the situation with the team, and where we dropped the ball.
Regards,
Devin
Hollywoodbets
I believe our team has contacted you and addressed the situation. Your withdrawal has also been processed and paid out to you. We do apologize for the inconvenience caused. We are looking into the situation with the team, and where we dropped the ball.
Regards,
Devin
Hollywoodbets