ON
Oziel N
1 reviews | Active since Sept 2022
10 Sept 2026, 22:51
Horrible experience
Horrible experience. I withdrew using 1 voucher pin and the money was deducted from my account. Then I saw that my withdrawal was rejected by bank but the money never came back into my account. I contacted customer care and was told to wait 24hrs.
24 hrs later and still nothing! I contact customer care and was told to wait another 24hrs! Imagine!
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Replies (3)0
Replies (3)ON
Oziel N's updateReviewer Update
10 Sept 2026, 23:49I have followed every instruction given by Hollywoodbets and kept all reference numbers and screenshots. At this stage I simply require the full amount restored without further delay, together with reasonable administrative credit for the unnecessary inconvenience caused by the repeated broken promises.
I will continue to escalate this matter to the relevant gambling authorities and consumer bodies until it is properly resolved.
I will continue to escalate this matter to the relevant gambling authorities and consumer bodies until it is properly resolved.
ON
Oziel N's update10 Sept 2026, 23:49
Reviewer Update
I have followed every instruction given by Hollywoodbets and kept all reference numbers and screenshots. At this stage I simply require the full amount restored without further delay, together with reasonable administrative credit for the unnecessary inconvenience caused by the repeated broken promises.
I will continue to escalate this matter to the relevant gambling authorities and consumer bodies until it is properly resolved.
I will continue to escalate this matter to the relevant gambling authorities and consumer bodies until it is properly resolved.
ON
Oziel N's updateReviewer Update
12 Sept 2026, 12:12On 9 September 2026 I submitted an iVoucher withdrawal. The amount was deducted from my account immediately. The transaction was later marked “Rejected by Bank” but the funds never returned. My balance has remained R0.01 ever since.
I escalated the matter and was twice told to wait 24 hours for the money to be refunded. Both deadlines passed with no result.
On 11 September 2026 at 09:26 I received an email from Hollywoodbets Support (Pearl N) stating that the query had been forwarded to the Withdrawals Team and that the transaction would “either be reprocessed or refunded within 24 hours.” That deadline has also now expired and the funds are still missing.
I have followed every instruction, kept all reference numbers and screenshots, and given the company three clear opportunities to resolve this simple refund. At this point the repeated broken promises are unacceptable.
I require the full amount restored immediately, plus a reasonable administrative credit for the unnecessary delay and stress caused. I am escalating this matter to the relevant gambling regulator and the National Consumer Commission.
I escalated the matter and was twice told to wait 24 hours for the money to be refunded. Both deadlines passed with no result.
On 11 September 2026 at 09:26 I received an email from Hollywoodbets Support (Pearl N) stating that the query had been forwarded to the Withdrawals Team and that the transaction would “either be reprocessed or refunded within 24 hours.” That deadline has also now expired and the funds are still missing.
I have followed every instruction, kept all reference numbers and screenshots, and given the company three clear opportunities to resolve this simple refund. At this point the repeated broken promises are unacceptable.
I require the full amount restored immediately, plus a reasonable administrative credit for the unnecessary delay and stress caused. I am escalating this matter to the relevant gambling regulator and the National Consumer Commission.
ON
Oziel N's update12 Sept 2026, 12:12
Reviewer Update
On 9 September 2026 I submitted an iVoucher withdrawal. The amount was deducted from my account immediately. The transaction was later marked “Rejected by Bank” but the funds never returned. My balance has remained R0.01 ever since.
I escalated the matter and was twice told to wait 24 hours for the money to be refunded. Both deadlines passed with no result.
On 11 September 2026 at 09:26 I received an email from Hollywoodbets Support (Pearl N) stating that the query had been forwarded to the Withdrawals Team and that the transaction would “either be reprocessed or refunded within 24 hours.” That deadline has also now expired and the funds are still missing.
I have followed every instruction, kept all reference numbers and screenshots, and given the company three clear opportunities to resolve this simple refund. At this point the repeated broken promises are unacceptable.
I require the full amount restored immediately, plus a reasonable administrative credit for the unnecessary delay and stress caused. I am escalating this matter to the relevant gambling regulator and the National Consumer Commission.
I escalated the matter and was twice told to wait 24 hours for the money to be refunded. Both deadlines passed with no result.
On 11 September 2026 at 09:26 I received an email from Hollywoodbets Support (Pearl N) stating that the query had been forwarded to the Withdrawals Team and that the transaction would “either be reprocessed or refunded within 24 hours.” That deadline has also now expired and the funds are still missing.
I have followed every instruction, kept all reference numbers and screenshots, and given the company three clear opportunities to resolve this simple refund. At this point the repeated broken promises are unacceptable.
I require the full amount restored immediately, plus a reasonable administrative credit for the unnecessary delay and stress caused. I am escalating this matter to the relevant gambling regulator and the National Consumer Commission.
Hollywoodbets's replyOfficial
12 Sept 2026, 12:24We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Hollywoodbets's reply12 Sept 2026, 12:24
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets