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Margie G

1 reviews | Active since Nov 2017

02 Apr 2024, 16:45

HOOLYWOOD BETS NOT PLAYING THE GAME!!

I have been enquiring since 24 Feb 24, regarding one of the deposits I made for R300.00 on this evening

I have not seen this reflecting as per my queries and as my reference numbers ***6 ; ***8 refers. I also did not get a reference number each time I queried this.

I have received conflicting confirmations from the consultants on your 'chat', advising me it does not reflect and one consultant letting me know my account was credited which it wasn't. I have on numerous times sent proof of payment when the consultants for it on the 'chat' line. Not getting any feedback and very frustrating!

0
Replies (5)
Hollywoodbets
Hollywoodbets's reply02 Apr 2024, 17:38
Official
Hi Margie, Your query has been escalated to Customer Service Management Team. The team will be in touch. Regards, The Hollywood Bets Team
MG
Margie G's update02 Apr 2024, 18:10
Reviewer Update
Thanks for your prompt response, but I have been told this since the 24th Feb 24!
MG
Margie G's update27 Apr 2024, 11:02
Reviewer Update
Nearly a month later and still no response from HOLLYWOOD BETS!!! How long does it take your team to resolve a query???

I used to enjoy playing but I'm too afraid to transfer any funds incase my money does no reflect again!
Hollywoodbets
Hollywoodbets's reply27 Apr 2024, 18:58
Official
Hi there, Your query has been escalated to the Customer Service Management Team. The team will be in touch. Regards, Hollywoodbets.
MG
Margie G's update27 Apr 2024, 20:23
Reviewer Update
Why bother replying when all you can do is an automated response!!
Surely you can do better than that HOLLYWOOD BETS!!