Holywordbet Double Deduction & No Refund – System Errors

On 01-Oct-2025 at 20:59, I placed one bet of R150 with Holywordbet. Instead of one deduction, their system deducted R300 by creating a duplicate ticket (*** and ***). My balance went from R300 to R0 immediately.

I raised this issue with support under Follow-up Ticket #***7. At first, they said “no transaction was found”, and after 24 hours they said they cannot cancel the duplicate because the game already played. This is unfair because I did not create two tickets — the duplicate was caused by their system errors.

As customers, we cannot be expected to lose a bet and also lose our balance because of system failures. Holywordbet’s refusal to refund money that was wrongly deducted shows poor customer service and unreliable systems.

I strongly advise other members to use other betting sites where your money and bets are safe.

Amukelani Mathebula