Holywoodbets POOR customer support

Item: Hollywoodbets
Rating: 1
Author: Pauly D

LETS TRY AGAIN AFTER 2 MONTHS! I play holywood scratchcards daily and I have two games I play on a regular basis. About a month ago I have received errors when loading the games and complained on live chat and email and also wasted my airtime telephonically. The reference I was given is #**********4 and its been a month of nothing. All they say is tell me to logout and refresh my browser cache or use a new device or a new URL which all doesnt work and well for them thats that. I mean why care about one customer when u have thousands right? Poor customer service indeed. Issue has been escalted to their developers for weeks and still nothing except a repeat of refresh browser and the other bull. I have lost thousands because I am now playing games I am not used to

Helpful (0)

Replies (2)

Hollywoodbets's replyOfficial

02 Sept 2024, 14:51

Hi Pauly

Your query has been received by the Customer Service Escalations Team. The team will be intouch..

Regards,
The Hollywoodbets Team

Hollywoodbets's reply02 Sept 2024, 14:51

Official

Hi Pauly

Your query has been received by the Customer Service Escalations Team. The team will be intouch..

Regards,
The Hollywoodbets Team

Pauly D's updateReviewer Update

03 Sept 2024, 15:52

I have received an email response with the same update of asking me to check my connectivity and line speed on 100MBpS Line. I am so fed up I am having the most horrible gambling experience to date. As soon as I gain momentum on a game it throws and I can never access it again forcing me to try out things Im not interested in (at my cost ofcourse) It seems that Holywoodbets support are failing to communicate with the actual company and perhaps maybe headquarters need to make some changes. This is unacceptable for two whole months of complaining

Pauly D's update03 Sept 2024, 15:52

Reviewer Update