HollywoodsBets won't pay my money.

"I have a withdrawal of R1000 on Sunday 15th January 2023 that was said to have been rejected by the bank. I wonder how and why. Now, since Sunday I have been following up on my funds. I'm being moved from pillar to pillar, consultant to consultant and hearing one reason and another and given time frames that are not coming to pass. I hear of escalation of my issue since Sunday with no result? Now what is the purpose of escalation when no feedback is given in close to a week. I am told my money will reflect in 24-48 hours since Sunday 15th January, nothing is happening. Why is Hollyholding onto my money and not finalising or processing my funds back. For a big company of this nature to treat its customers like this is not only embarrassing, but also an issue of mistrust and lack of integrity or lack of values. Please Hollywood bets would you please pay my money. This issue has dragged for long and I am tired. Please honour up and pay my funds."