Hollywoodsbet

On the 1st of September @21:03 I bought a feature on HollywoodBets for one of the games, for R100 which was R10 for 10 spins, as soon as the Feature transaction went through before I even played it said Technical error, and kicked me off, I went back thinking it's going to automatically appear and there was nothing, tried to contact the chat consultant same time, nothing, waited until 2nd September at 00:38 tried again and got a consultant who confirmed that there was a purchase it does not appear but there was a purchase and confirmed the technical error, she gave me a Ref no. And told me to check within 24 hours, I then checked and the consultant told me I must wait 48 hours, I waited again, today I check again they tell me to wait another 48 hours, so I call the call Centre and they ask me to wait they are calling the IT Dept, after waiting the consultant tells me the IT dept says I bought a bet for and the results were delayed, my question is how is the bet placed if there was a technical error, how did the bet go through, I stand on the fact that I bought a feature and not a bet, the consultant who initially helped me on the 2nd confirmed that there was a purchase and there was a technical error, and now I just want to close my account because I am not a **** and what the agents/consultants are saying are contemplating one another.