Hollywoodbets you need to fix your platform issues!!!!!

On the 17th of April I withdrew a number of winnings from playing a live game to the amount of 700 via EFT withdrawal. I waited for 48 hours and my funds still hadn't reflected so I called Hollywood bets to enquire. Spoke to about 5 consultants till a reversal of R500 was credited into my account after having to submit bank statements to prove the money had not reflected. But now the story gets really interesting. On enquiring about the outstanding 200 I was told it was credited on the day I withdrew (the day I was playing) and apperently while I was playing my live game I used it to place bets.

1. I received no notification of any credit reimbursed (hence the follow up) 2. While betting at most times your account balance may not change whether winning or losing. You have to exit the game refresh the platform then the correct balance reflects. Of which it takes multiple attempts. 3. There is no transaction history from my side proving the money was credited back. 4. In that whole time I had been depositing funds as I played.

I understand I may have bet with the money but in my defence I had no knowledge of the reimbur*****t as my assumption was I had withdrawn that money and it was to reflect in my bank account. I'm really disappointed with Hollywood bets from the consultants I spoke to to the team that responds to their withdrawals email who patronized me just for making that enquiry.

Hollywood bets please resolve your platform issues as this affects the users as in my case.