Hollywoodbets X-stream poor service

X-streamly poor service. Played at bet all the teams won.they paid me out r5200, I one a EFT for r4000 . They paid and I left r1200. When I went on again later , I saw that it was on a -r3999. The ticket show that 1 team won 5-4 but it was red (saying that that team lost) this game was a normal league game so no extra time. I went onto all livescore platform and it's say my team won , so I'm really confused and I'm tried contact and everytime you wait so long that airtime gets finished. Try live chat they say they cannot help must call or email. Try to email they taking forever to get back to him. I hope this message get to every one and they will also see what poor service they giving to us that's making them rich. I will rather go with other betting site than to play with Hollywood that just wants our money and dont deliver a good service.