Hollywoodbets - Worst Customer Service Betting Company

Hollywoodbets has a great platform with a great variety of offerings,.I have lost thousands of rands on HWB, I never complain..as a punter I decide which bets to place, I can close the account at any time.

The thing that bothers me most is the lack of Customer Service and Operational Management from a Customer Centric Perspective. 1.Try going to their live chat to cancel a bet, you will be told it will be escalated and done in potentially 4 hours. 2.Try querying what you perceive to be a questionable loss on Aviator when you cashed out and did not receive your money credited, you will be given the run around 3.Over 8 months ago, I recommended my partner join to play the Met and July Punters challenge, my partner was FICA registered,deposited and played.Despite supplying screenshots, I was never credited with my R50 referral bonus.Why advertise this if you not going to pay?? 4.I have won the Bronze Medal 🏅 on the Soccer Challenge, have not been paid out to date.They give you the run around, they will tell you wait 2 hrs,then 4hrs, then 24-48hrs.You will not get your money 5. There is no Customer Service, despite a request for a call from a manager, you will be told they will escalate, but you will never get a call. 6. They are only interested in your deposits. 7.I am not sure that the owners know what is happening, they seem more interested in owning horses locally and abroad, lose thousands, they don't care about Customer Service Management. 8.This complaint will only garner a response 'that we are sorry about your bad experience and it will be dealt with by the Escalations Team' nothing else.

I would urge anyone, join WSB or Betfred Two companies who admit when they wrong,rectify the issues and even offer you a bonus voucher if they are in the wrong.Supersportbet is adopting a similar mentality although they are new, they value the customer a little more.

I urge you, reconsider investing your money in Hollywoodbets, they DO NOT CARE ABOUT CUSTOMER SERVICE. Either they are too big internally ( I don't know) or there is a disjoint between departments, everything gets escalated and you will follow up countless times without satisfaction.

Extremely dissatisfying experience. Poor communication and total atrophy in Customer Relationship Management.

HWB is a money making machine, duping the public.STAY AWAY...my complaint will be escalated to the Gambling Board.