hollywoodbets withdrawal refusal

I have been sending emails requesting for a withdrawal processing from my account and they are refusing, this email of HW Helpline <***> has people who seems to be arrogant and not helpful as what hollywoodbets claims to be. Since last week I have been sending emails and no assistance yet. Here is the message: Hi there

Thank you for getting in touch, your request ID is ***3. Please note that this is an auto-response.

Kindly note that all withdrawals take upto 24 hours to reflect.

For quicker assistance, please include your Hollywoodbets account number and your withdrawal request details.

Best wishes, The Hollywoodbets Team