Hollywoodbets withdrawal nightmare

Hi, I made a withdrawal via Absa cash send on the Hollywoodbets app on the 18th November and it's still pending for approval. I try to reach their customer care via the chat option but whenever I reach number 1 my connection gets cut then I have to start over. I've emailed them and received an error message that my email was blocked. I don't mind waiting but they say to let them know after 48 hours it's 72 hours with no response. This is bad customer service and I'm not happy.