Hollywoodbets: Unacceptable, ******* Delays & Zero Accountability

I am extremely disappointed and disgusted with the service I have received from Hollywoodbets.

On 28th of November, I won R5,000 on Hollywoodbets Internet/Live Roulette with only depisiting my last 500 as last resort to raise 4000 for my sons tonsils operation the next day...

As per their own terms, withdrawals are supposed to reflect within 24–48 hours. It is now well past the legal 48-hour mark, and I still have NOT received my money.

To make matters worse:

1. Hollywoodbets claims the payment was made — but FNB says this is IMPOSSIBLE.

I contacted my bank (FNB), and after several chats and investigations, they confirmed that no EFT of R5,000 was ever received, processed, or even initiated to my account. This means Hollywoodbets either never paid, or paid to the wrong account and refuses to acknowledge it.

2. I have provided Hollywoodbets with EVERY screenshot, every proof, every detail — still no action.

For three days, I have been sending evidence upon evidence, and Hollywoodbets keeps giving me generic, unhelpful responses without providing:

No proof of payment

No transaction reference

No trace

No urgency

No accountability

3. Their delays are now ******* under payment regulations.

Once you pass 48 hours, it is no longer a “delay” — it is withholding winnings, which is a breach of FAIS, FICA and financial transaction standards. A betting company cannot hold onto customers’ money like this.

4. Their customer support is beyond disappointing.

The agents respond with copy-and-paste lines, ignore direct questions, and offer no solutions. They simply say “contact your bank” when the bank confirms the payment does NOT EXIST.

5. Hollywoodbets is quick to take your money — Even from the same account that they are saying my winnings was paid to...but when they owe YOU, suddenly the system breaks.

This is unacceptable and *********. A company of this size should not be operating with such poor transparency and accountability.

I am demanding immediate action:

Provide my proof of payment

Provide the transaction reference

OR pay me my R5,000 immediately

If this matter is not resolved within 24 hours, I will escalate to:

The National Gambling Board

The Financial Sector Conduct Authority (FSCA)

The Banking Ombudsman

And take further legal action if necessary.

Hollywoodbets, do BETTER.

Your platform should not be frustrating and financially harming loyal players. Your silence and delays speak louder than any excuse.