Hollywoodbets Theft of Funds

I did an eft on Monday 21s November 2022 at 12:30 from my Capitec Bank to Hollywoodbets Standard Bank account. I have paid immediate banking clearance fees of R7.50. (I usually use this option and the funds are in my Hollywoodbets account within 5 minutes) but up until today the 24th November 2022 my funds have not been credited. They have Zendesk operator chats which takes over an hour to get to and when you do get to them. Their response is "we will escalate the problem". Emails do not get responded to. I have sent proof of payment around 15 times altogether since Monday. Only option left is to open a case of theft now. I urge all new account holders to use wsb as they have better odds and customer service is excellent.