HollywoodBets Support on Credit Issue Fail

On Sat, Jan 20, 4:00 AM (5 days ago) from today I deposited my member account everything went through as per normal except my account was not credited

I reached out to the website's online chat support and sent off all the details required Dean Account Number Cell ID number and Proof of Payment I was told the matter would be resolved and has been assigned to the correct department

Just to make sure I also pop their support email the details with my query as per their website ***

I was given a ref and told they were experiencing an issue with payments but the matter would be resolved within 24 to 48 hours original ticket ref ***9

I let 2 days pass and still no credit or communication from Hollywoodbets just an automated reply with a new ref ***0

I reached out one final time yesterday after still not hearing anything because at this point I would much rather start the refund process based on the quality of their support just to receive yet another automated ref reply last ref ***5

As someone that works in the technology space, i understand that sometimes these things happen and it's out of one's control but communication is key you can't expect the customer to keep following up and receive automated responses but not progress or signs there of