Hollywoodbets slots do not provide the RTP they state on their website

Hollywoodbets slots do not provide the RTP they state on their website. The agent literally told me that you need to spend more than millions to actually see a good RTP because it's not a separate RTP for just yourself but for everyone playing that specific slot. So the more you spend the better your chances are to win. This is not how it works with other Casino slots and it just shows why you hardly see any return. I have max won one slot which I hardly ever played but the one I'm consistently playing I only got a 1000x win on. That doesn't make sense if it's based off RTP than surely I should max win or get more than a 1000x win on the slot I consistently play. When I asked the agent this she gave me a bot response and left the chat.