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Anneline W

1 reviews | Active since Feb 2026

26 Feb 2026, 01:20

Hollywoodbets service is horrible and they lie to customer's to get them off the line

Made a withdrawal of R1200 on the 22. They declined the withdrawal but deducted the funds. 72 hours later money not returned. Have spent over R300 in airtime calling them. Everyone has a different story. Supervisors promise to call back they don't. They make you hold on for 15 minutes than cut the call. They have no truth. They don't speak the same language..... different stories they give you. Cindy mtengwa never called back. Phelo and Zamani never called back. They are supervisors that were dealing with the return of funds

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Replies (4)
Hollywoodbets
Hollywoodbets's reply26 Feb 2026, 07:39
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
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Anneline W's update26 Feb 2026, 20:27
Reviewer Update
Thank you for your response, I had a missed call from a no, when I returned the call it was Hollywoodbets. The reception transfered me to another line when I told her that I think they called back with regards to the hello Peter review. The person who answered asked me who I was wanting to speak to. I explained that he was returning their call. He blatantly said that he does not know who called me. I should call back and ask reception. I did not. Instead the called the *********** call centre, was transfered to a supervisor who was very professional and conveniently passed the buck to Nedbank. What a joke. He refused to give his last name. He refused to give his email address and said I should work through the helpline, he refused the give me a no to a direct line and said he would contact me by 5.00pm....HE DID NOT CALL BACk. What a joke. You know nothing about customer service and hide behind telephone lines. Who will be paying all this money I've spent calling you. And when will I get the R1200. What a Disgrace..your incompetence is disgusting for such a Giant......... Hi back to basics
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Anneline W's update26 Feb 2026, 20:32
Reviewer Update
Where is the money....I'm sure you don't even know.
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Anneline W's update26 Feb 2026, 20:34
Reviewer Update
What a Disgrace for such Giant to employ a call centre full of *********** people, that hide behind script, and simply cut the call when they tired of you