SM
Sanele M

1 reviews | Active since Aug 2020

09 Aug 2020, 18:14

HOLLYWOODBETS POOR SERVICE

I'm really not pleased with the service or lack there of from Hollywoodbets. I recently changed my number a few days ago, tried to withdraw my winnings only to be told I need to upload a selfie. Much as that alone doesn't make sense since I've already changed it, I went ahead and sent an E-mail to withdrawals as instructed only to be ignored with no response or any sort of communication despite me E-mailing numerous number of times. Story short, after numerous attempts to get in touch with Hollywoodbets, 4 days later I haven't been able to withdraw my winnings or got any form of response or feedback from them.

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Replies (2)
Hollywoodbets
Hollywoodbets's reply21 Aug 2020, 14:57
Official
Hi Sanele

You query has been escalated to our Withdrawals management team for review. The team will be in contact soon.

Regards,
Shanaaz
Hollywoodbets
Hollywoodbets
Hollywoodbets's reply22 Aug 2020, 09:11
Official
Hi Sanele

Please note that we have received and updated the Selfie on your Account. 

You are now able to withdraw

Regards,
Kaveshan
Hollywoodbets