SG
Samantha G
1 reviews | Active since Nov 2020
07 Jul 2025, 21:45
Hollywoodbets pls help 😢
On 9th June 2025 I had won a cash prize with ECR as well as a R1000 Hollywoodbets voucher. Its been 4 weeks and I've received my cash prize from east coast radio but no R1000 topup on my hollywood bets account. I have logged 3 tasks and they have provided me with reference numbers. But everytime I ask I get the same response... "We've escalated it to the correct department. " this is not on guys as I am a long time customer of yours. I was not happy with betway and I really found Hollywoodbets to be better. Please can you just get someone in management to give me a call about this as I'm really getting nowhere. I don't mind waiting I just need feedback on the status of my R1000 voucher that I had won
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Replies (3)
Hollywoodbets's replyOfficial
08 Jul 2025, 08:48Good day Samantha
Thank you for bringing your query to our attention. We have noted your concern and assigned it to our Escalations representative, who will be in contact with you.
Regards,
The Hollywoodbets Team
Thank you for bringing your query to our attention. We have noted your concern and assigned it to our Escalations representative, who will be in contact with you.
Regards,
The Hollywoodbets Team
Hollywoodbets's reply08 Jul 2025, 08:48
Official
Good day Samantha
Thank you for bringing your query to our attention. We have noted your concern and assigned it to our Escalations representative, who will be in contact with you.
Regards,
The Hollywoodbets Team
Thank you for bringing your query to our attention. We have noted your concern and assigned it to our Escalations representative, who will be in contact with you.
Regards,
The Hollywoodbets Team
SG
Samantha G's updateReviewer Update
10 Jul 2025, 00:11Just want to say I'm very happy with hollywood bets. Management called me and sorted it out so quick. Thank u guys. Once again a happy client.
SG
Samantha G's update10 Jul 2025, 00:11
Reviewer Update
Just want to say I'm very happy with hollywood bets. Management called me and sorted it out so quick. Thank u guys. Once again a happy client.
Hollywoodbets's replyOfficial
10 Jul 2025, 07:07Thank you for bringing this matter to our attention.
At Hollywoodbets, we are committed to providing exceptional service to our customers and take pride in addressing any concerns promptly. Our Team is pleased that we were able to resolve the matter promptly.
At Hollywoodbets, we are committed to providing exceptional service to our customers and take pride in addressing any concerns promptly. Our Team is pleased that we were able to resolve the matter promptly.
Hollywoodbets's reply10 Jul 2025, 07:07
Official
Thank you for bringing this matter to our attention.
At Hollywoodbets, we are committed to providing exceptional service to our customers and take pride in addressing any concerns promptly. Our Team is pleased that we were able to resolve the matter promptly.
At Hollywoodbets, we are committed to providing exceptional service to our customers and take pride in addressing any concerns promptly. Our Team is pleased that we were able to resolve the matter promptly.