Hollywoodbets please help me upload FICA documents

Hello Peter

I have an issue with my Hollywoodbets account i have won but i can't withdraw my winnings, i am expected to FICA however their system is down it been days now i have talked to several agents but still no help , they all telling me to keep trying i really need that cash ASAP i have used my transport fair to bet and won now i can't get my money

Why is it so hard for them to just FICA my account?💔💔 I need my Money😭😭😭😭