Hollywoodbets pathetic service. *****ing my money

Hollywoodbets rejected my r3000 instant money withdrawal. I then selected 2700 eft. Then they send a sms it was rejected. But they not putting the money back in my account. Coming with stories all day. Reference number references ***7. Team leader Nathan called me to say I can't get money into my Hollywoodbets account due to processes. They are *****. *******. I want my money