Hollywoodbets pathetic reply

They did reply. Moosa called me to Ask me what my problem was. I informed him I have been emailing, telephoning and been sending wattapp messages. They claim to record all correspondence. Yet Moosa is too busy to get the correspondence before he calls me, he doesn't have it with him it's easier and more cost effective for them if I emailed everything again. They just keep keeping my money, no sympathy I don't think they taught about emphty

I need the publics wisdom and opinion please about the normalization of accepting no service.
I had a query with hollywoodbets which started on the on the 22nd of December 2020 about a direct deposit I had made from my Cheque account into my hollywoodbets account and ended on the 26th December 2020.
These are the facts.
My hollywoodbets account was eventually credited with my R100 deposit.
I have never been refunded for my bets placed on the 24th December.
I was never given any proof that my ticket numbers that I provided to them were refunded.
This after numerous, telephone calls, emailing and sending wattapp messages. At my own expense.
Please take note, I followed hollywoodbets instructions when I did the EFT and they found no discrepancies with the transaction either.
I don't think neither Rowan Cross, nor Hayley Joseph or their important friends experience this.
Not one HOLLYWOODBETS subscriber can get into contact with them telephonicly or by written means.
Even the president of the country excepts communicating with him via various options.
I gave up trying to after being shunted between your 3 department's with the same standard scripted response.

On the morning of 25th of January 2021, I placed 3 or 4 bets in different locations.
I then unfortunately changed the last digit of my telephone number while being prompted to update personal details by mistake.
I tried to log in again at about 11am and failed.
I promptly called hollywoodbets.
I followed their instructions as to how to clear my account and called them back to see if they received my corrospondence.
After emailing them twice I eventually got through to Namzamo who took pity on me and asked how's my airtime and offered to call me back.
She called me back after a couple of minutes, informing me that she had my documents and said she is transferring me to Helpdesk which she did.
The lady she put me through to calmly informs me to call back after 2 days because of security risks.
Why would Namzamo put me through if I couldn't be helped,,,? After 5 fone calls, selfies and emails.
I logged a complaint on hello Peter.
Last night at about 5.30 I received a telephone call from Moosa.
Moosa does not apologize for the time he is calling nor does he enquire if it's a ideal time to call.
Moosa then proceeds to ask me what problems I am experiencing.
I ask him if he has any of my previous correspondence with him about the problem or problems I have experienced.
Moosa says he has no corrospondence with him, I must provide them to him.
The call took 8 minutes, most of the time was spent with Moosa instructing me, why it's not his fault he has no corrospondence with him and the different departments within his company and how he would have to contact the different managers.
Moosa was going to engage with a client that logged a bad review against his company on Hello Peter and he genuinely expects to solve the problem with no information before hand.
He promised to call me back.
These are the facts.
Your consultants have no concept of customer service and you Mr Cross and Miss or Mrs Joseph encouraged the normalization of this.
Why would a consultant make someone, anybody call in 2 days when they can be helped immediately. And you can hear the smile in her voice while she's doing it.
Moosa why did she do this, I thought your call was to clarify my concerns.
Why has Moosa still not called.

Because they do it every day and don't care.
They can get away with it. While the customer is shunted between 3 departments.
Today it's, me they doing it to. Tomorrow it could be you.
Bad service should not be normalized.

I have received another Standard scripted email from your guys at hollywoodbets Mr rowan cross.After all my time and effort (once more at my own expense) is this yours and your colleagues perception of service. You not serious

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Thank you for contacting us.
Kindly confirm if you end up get assistance regarding your query. If not please advise explain on how would you like us to assist you.

Regards,
NothandoM.

Hi.. I would like to thank hollywoodbets for assigning Shanaaz Meth to solve my complaint with them. I am very happy to let anybody who read my review that Shanaaz made sure all my concerns were dealt with. Thank you Shanaaz