Hollywoodbets needs to reactivate my acoout and pay my money

On the 31 January I deposited some money on my account and I played and won I did some withdrawals some were decline later when I logging in it's say client no longer active I tried to call hollywoodbets they told me about audit my account and wait for 24 to 48 hours but still no respond.i called again they said I must send my bank statement and voucher receipt I did but still nothing no hollywoodbets do right by me how can I trust this website with my money if does like this