Hollywoodbets. Misinformation R50 refferal bonus . Unfriendly & Poor customer service.

I received an sms and an email from Hollywoodbets that states " You have successfully refered a friend and have received a free R50 bonus that will be deposited into your Hollywoodbets account within 24 hours. Remember, you can refer more than once and for every successful friend that you refer to Hollywoodbets, we’ll give you a free R50 betting voucher."

I asked several agents to assist me with making this bonus available. I asked for information about the email i received , but they are extremely unhelpful. They end the chat abruptly and do not take time to understand the question . I sent a screenshot of the detailed email I received. It clearly states within 24hours , but the support agents tell me 48 hours if the requirements are met . The email states clearly that "R50 will be deposited to your account within 24hours" . Why would the email from Hollywoodbets state that the referral has been successfully completed and give a specific set time frame of 24hours .

Hollywoodbets customer support is getting worse everyday. I must emphasize that I have no personal knowledge of the referred friend's identity or account details. The referral process was managed automatically through your system using the SMS link I sent. The fact that your system sent this confirmation email confirms that all necessary internal criteria for a successful referral have been met by the referred person.

It should be so easy to check my account on the system and help to make this available. To look at the screenshot Ive sent them of the email , see that it was sent to my email address and then upload the R50...But you won't receive any kind or helpful support from the live chat . You'll get an email that says " Congratulations you have received R50 bonus for SUCCESSFULLY referring a friend. R50 WILL BE DEPOSITED WITHIN 24HOURS" and then the support agents will tell you that they can't help you and that it will be 48 hours depending if the criteria has been met. Why would they ignore the fact that I am asking about the 24hours stated in the email. Why would they not be helpful and review the email , see that it is stating specifically that it was successfully completed & R50 will be deposited within 24hours.

Worst experience