Hollywoodbets ****med me my winnings

I am not happy with hollywoodbets on the 26th March 2023 at 11:06:50pm I placed a bet on lightning roulette of R500 and I won R1000 when I placed that bet my balance was R11830 after winning it was supposed to be R12830 but I never got it I spoke to them via chat whatever on that game but they told me to restart my phone because some winnings they don't appear because of network I did exactly that but my winnings never changed so I lost a R1000 calling them its a waste of money, because they will tell you You are #78 so I can't lose more money waiting on a call. This is a definite ****.