Hollywoodbets ****med me

So hollywoodbets bets was having a 15% deposit bonus first week of July, i made a deposit of up to R15000 and didn't get anything, i requested and I was told they will allocate it, up to this day when I follow up i am told they are forwarding the query to the right department, i think this was their way of ****ming me😡😡😡, account number 222643 and reference number of my query ***6