Hollywoodbets ****med me

I was ****med by Hollywoodbets on the 23rd of December 2023, i won a lucky 7 bet and that bet wasn't paid, i called them about it they told me it would be paid and we are now on month number 4,each time i call its either the person who is dealing with my query is on leave or someone by the it department is not at work or they will say they will pay within 24 hours but nothing