Hollywoodbets is ********

How Hollywoodbets is ********??????

On Monday 27 February 2023 I visited Hollywoodbets branch in Pretoria to do my first withdrawal, unfortunately they couldn't do it for me after all the FICA verifications and activating my online betting account. They offered to call their call centre and ask them to help me withdraw my funds but unfortunately they dropped the call on me. I had to leave because I was going to work, I called again when I got to work which took them more than an hour to answer my call, a lady picked up and assisted me with a hotline payment and had no idea why they couldn't assist me at the branch. She said the hotline payment usually takes 24 hours so I waited patiently for the money to reflect in my bank account. yet after 24 hours the money was not in my account. I had to call them again on Wednesday which again took them more than hour for them to pick up the phone. The lady who assisted me then told me she can see the emails and that a hotline payment was done but she can't see nor track the funds, so she said she will escalate the matter which I doubt she did and asked me to wait for another 24/48 hours. I waited patiently for my payment but still I got nothing . I called again on Friday. I was still given the same story and asked to wait for another 24/48 hours without explaining to me why is it such a battle to withdraw my funds from Hollywoodbets? I began to start panicking, I called again on Saturday morning spoke to lady called Jade who's based in the Hollywoodbets call centre in Durban/uMhlanga. Again she tells me she has no explanation why my funds are not in my bank account and she will also escalate the matter to their finance department and she will call me back. I again explained to this Jade that since Monday I've been trying to withdraw but I have not been assisted and she's the second person who tells me the same thing but nothing is happening. She promised to call me back but unfortunately she didn't. I called again yesterday afternoon and spoke to another agent at their call center called Nqobile who tried her best shame but she also was promising to call me back and that's where I started to get angry and requested to speak to a supervisor/team leader or anyone in authority, she transferred my call to the most impolite and rudest supervisor/manager I've ever came across called Precious. Now this one had no idea of what she was doing and told me she had transferred the funds back to my account, to which I had explained that the reason to do a hotline payment in the beginning was because I couldn't do it from my app, I went to their branch and they also couldn't withdraw for me after doing the FICA verification. So this Precious hangs up on me. Today is Sunday 05 March. It's literally been 7 days and no professional assistance received from Hollywoodbets and the money that is now showing on my account apparently I cannot withdraw it or transfer it to my bank account. #Hollywoodbets #Online****