Hollywoodbets is robbing me

On the 10th Dec I had a problem with FICA verification that failed because my ****en surname had changed to my new married surname , I called in and was told I must re-register my account with the new ID and that my balance of R700 will be transferred to the new account. I did so as instructed by the agent and I called them in to notify them that my new account is active and the R700 can be transferred. The first agent hung up on me, I called again the 2nd agent told me to wait after an hour it should reflect.ofcoz it never reflected and I realised late during the day so I decided to call in the following day on the 11th. The agent then told me it takes 24hrs for it to reflect and that I should call back should it not reflect after 24hrs. I held my patience and waited for 24hrs which again passed with nothing. I called in again on the 13th Dec and was told it takes 24-48 hrs. I held my patience again and decided to give them 72hrs or more since we had a holiday. Well, I called again today and I'm told a supervisor will call me to give me an update. I never received a call obviously. Everytime I call im being told a different waiting period which is unfair really Please just transfer my R700 because your agent said he was advised by a supervisor to have me delete my account and create a new one and my money will be transferred. It's unfair how you treat us hollywoodbets. And how ist that I fail my verification with only a different surname but with the same ID number I registered with because it never changed? Shouldnt you guys review your verification policies?