Hollywoodbets is not helpfull and dont give money that has been won. They make it so impossible with front photos and Mimecraft verification that you cant get anything done. They replyed that they will come back but never did so. They only closed tickets.

I have won 35K with the online reels. I wanted to cash out and then the worst experience happened. After my request, the 35K was gone from my Hollywood funds at the top. Then I comp**** with the FIKA and also sent an e-mail with my ID front photo and everything they asked for. Then if you push the button to cash out it keeps saying your FIKA is not updated. And I do have proof. I received like 10 times a MIMCRAFT request. You can not access this from your phone and from my laptop. I phoned the operator and she told me to clear my browser and cookies on my PC. Nothing helped. Ten emails later they send me a notification that the ticket has been closed. Their website is so not user-friendly as it reverts you back every time. I am computer savvy so its not a thing that I am making a mistake. When I called again they informed me that the account balance is like R12.00 So where have my winnings gone? Ticket closed #***3 External Inbox

Support Mon, 6 May, 01:02 (1 day ago) to me

Dear Jeremia Jesaja Bezuidenhout

Please note that, due to no response, your ticket has been closed.

Feel free to reach out to us on live chat or give us a call at ***.

The HollywoodBets Team. Kishun M (Hollywoodbets)

Apr 24, 2024, 12:10 GMT+2

Good day, I trust you are well. Thank you for contacting Hollywoodbets Helpline. Please note we require your ID. Please note that we do not accept scanned, copied or screenshots of documents. Please take a clear picture of the original document. We appreciate your patience on the matter. Have a great day ahead and should you require any further assistance, please feel free to contact us : Social page: Hollywoodbets SA Email: *** Contact number: *** Kind regards, Kishun Maghraj Please can you assist me in retrieving my money?