Hollywoodbets is losing the plot

There is R1000 owing to me since the 25/01/2023, i have contacted your call centre numerous times and was promised to either receive a refund on my Hollywood account or the sms' for the instant money withdrawal, but neither has happened and now your agents say they don't know when the problem will be resolved.. That is bull**** and not acceptable, use your billions to sort your **** out and also give me back my money, also maybe employ more people so everytime someone calls your helpline number there's not 50+ customers holding, not everyone has enough airtime..