Hollywoodbets is gone with my R150 deposit... Theytook my R150 from my bank and they refused to credit it to my Hollywoodbets Account

Good Morning. I deposited money through OZOW payment Capitec pay on my Hollywoodbets account and it was not credited I started with R100 and it was deducted from my bank and I do R50 rand again samething happens but it said successful on my hollywood website, still it was not credited. I contacted them on the same day they had to make me go up and down even when I send proof to them. I tried all platforms of contacting them and spoke with about 4 consultant at different times. I spoke with Wandile saturday, second Siphiwe Dube Saturday, third Nokwazi yesterday and today Snokuthula. I hav sent proof but nothing is enough to them, I also send my communication with Capitec bank still they refused to credit that R150 into my account. Some consultant promised that they got the proof of payment and my account will be credited within an hour but nothing happened its over 48 hours since Saturday morning. My R150 it taken by Hollywood just like that it's no longer safe to use their instant EFT because they will refuse to credit it when their system is down. Such a big company can even refuse to credit R150 that they took from your account.