MR
Monica R
1 reviews | Active since Jun 2020
01 Jun 2020, 20:18
Hollywoodbets is a MESS
FICA documents I've sent through my ID copy & proof of residence 2 months ago plus follow-up emails and still nothing happened. I can't withdraw my winnings.
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Hollywoodbets's replyOfficial
01 Jun 2020, 21:57Hi Monica
We apologize for the delay in our team getting back to you, but I believe they have contacted you this evening. They said the documents you submitted were not valid, as the ID document received was cut off and the proof of residence was outstanding. You agreed that you would be re-sending clear documents through to us. Once we have these, we will be able to process your withdrawings.
Kind regards
Devin
Hollywoodbets
We apologize for the delay in our team getting back to you, but I believe they have contacted you this evening. They said the documents you submitted were not valid, as the ID document received was cut off and the proof of residence was outstanding. You agreed that you would be re-sending clear documents through to us. Once we have these, we will be able to process your withdrawings.
Kind regards
Devin
Hollywoodbets
Hollywoodbets's reply01 Jun 2020, 21:57
Official
Hi Monica
We apologize for the delay in our team getting back to you, but I believe they have contacted you this evening. They said the documents you submitted were not valid, as the ID document received was cut off and the proof of residence was outstanding. You agreed that you would be re-sending clear documents through to us. Once we have these, we will be able to process your withdrawings.
Kind regards
Devin
Hollywoodbets
We apologize for the delay in our team getting back to you, but I believe they have contacted you this evening. They said the documents you submitted were not valid, as the ID document received was cut off and the proof of residence was outstanding. You agreed that you would be re-sending clear documents through to us. Once we have these, we will be able to process your withdrawings.
Kind regards
Devin
Hollywoodbets