hollywoodbets *********** again

Having been a Hollywood account holder and supporter since the day they opened , the service and incompetence of hollywoodbets has just gone down duevery to untrained staff..I make all my withdraws Via Ewallet and there has never been a problem...On Friday night 30 Oct October 2020 I was informed that I need to send a selfie with my I'd book...I queried it as my fica documents where updated earlier this year due to a similar problem and I changed my mobile number in March of this year ..I've withdrawn plenty of times at the branch in three Rivers ( which is now closed) so I use ewallet now as the nearest Hollywood is 50 km away ....So now suddenly 9 months later there is a problem..I spoke to a supervisor on Friday night after a heated email and she apologised and said the problem was sorted and would never happen again..The whole weekend it was fine I made withdraws and then suddenly Mondayou same problem ***...once again phoned problem solved....then today Tuesday I made a withdrawal this morning no problem but again tonight same problem again ***...According 12351 really shocking service...I'm really going to close my account tomorrow as this can't continue.....