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Anna B
1 reviews | Active since Mar 2022
04 Sept 2026, 14:44
HOLLYWOODBETS HAS WITHHELD MY WINNINGS AND RESTRICTED MY ACCOUNT – R22,788
I won R22788.00 on Hollywoodbets yesterday morning, and Hollywoodbets rejected my withdrawal. I was told that on the 1st of September 2026, there was a breach in their system by one of the support team. I provided all the documents they requested, and I have been waiting for more than 24 hours for my account to be reactivated and for the money I won to be credited. I am very disappointed as a loyal Hollywood customer.
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Replies (4)
Hollywoodbets's replyOfficial
04 Sept 2026, 15:09We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Hollywoodbets's reply04 Sept 2026, 15:09
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
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Anna B's updateReviewer Update
05 Sept 2026, 15:54I am still not being assisted.it has been more than 48 hours.
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Anna B's update05 Sept 2026, 15:54
Reviewer Update
I am still not being assisted.it has been more than 48 hours.
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Anna B's updateReviewer Update
05 Sept 2026, 15:58*** I was told that the department they escalated to is not responsible
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Anna B's update05 Sept 2026, 15:58
Reviewer Update
*** I was told that the department they escalated to is not responsible
Hollywoodbets's replyOfficial
06 Sept 2026, 09:11We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Hollywoodbets's reply06 Sept 2026, 09:11
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets