Hollywoodbets has the worst customer service ever and I wouldn't recommend it to anyone

Hollywoodbets has the worst customer service ever and I wouldn't recommend it to anyone. It's been 4 days my account is blocked and when I contact them they say it is on audit so no feedback they can give me. I call them everyday several times a day to enquire. I send emails, but that doesn't even move them. What can I do to speed up the process? Because this lengthy ****ty process is draining me and frustrating me. If this is how you treat your customers then everyone shouldn't really trust you. I mean I sent proof of where I bought the vouchers I loaded. I sent everything that y'all required but you still made me wait. When I ask how long does that audit is subjected to last no one can answer me. I need access to my damn account. I need access to my ****en money. It's my money that's stuck in there for crying out loud.