Hollywoodbets glitches

am posting this as a warning to other Hollywoodbets users because I am extremely dissatisfied with the way my complaint was handled. I raised a serious concern with Hollywoodbets regarding repeated “glitches” or sudden app refreshes that happen while I am playing games on their platform. According to their response, the issue is supposedly caused by “network problems.” However, what I find highly suspicious is that this ONLY seems to happen when the game starts paying out larger winnings or when I am in a strong winning streak. The app suddenly refreshes, reloads, freezes, or exits the game completely. When this happens, the spin is lost, the money used for that spin is gone, and the winnings accumulated are also lost. This has happened to me multiple times across different games — not just one specific game. What also makes their explanation difficult to accept is the fact that I am connected to stable WiFi most of the time while playing. If this was truly just a normal network issue, then why does it repeatedly happen specifically during winning moments and not randomly throughout normal gameplay? At first I ignored it and assumed it was random, but after it repeatedly happened during winning moments only, it became difficult to believe this is simply a coincidence or ordinary network instability. What makes this even more frustrating is that my complaint was brushed off with a generic explanation instead of a proper technical investigation or meaningful assistance. As a paying customer, I find this deeply ********* and unfair. Customers spend real money on these platforms and deserve transparency, accountability, and functioning systems. I would like to know if other players have experienced the same type of issue: sudden refreshes, being kicked out of games, glitches during winning streaks, or disappearing winnings after a reload. If this is happening to multiple people, then it deserves serious attention. Customers should be very cautious and monitor their gameplay carefully.