Hollywoodbets glitch...

Hollywoodbets took R1000 of mine in evolution games, bets said bets rejected but took the money from my account i tried everything to try and recover my money spoke to evolution games which was very helpfull gave me reference that i should give to hollywoodbets but their(hollywoodbets) call centre is useless and their chatbot is just a gimmic which does not work show me one person who ever came through on that platform. To how many people a day does that "glitch" happen to how many thousand rands you ***** from innoccent people.