Hollywoodbets fica is disappointing

I've submitted Fica documents multiple times and I still haven't received any response and when I call there's a long que. It's easy to deposit on Hollywood bets but when you want to withdraw funds you are not prioritized, you'll even end up losing your winning whilst waiting for the to fica your documents. I've been waiting for almost 2 weeks now and on the internet they are saying that the turnaround time for fica is 30 minutes